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Changes to our External Dispute Resolution Scheme.

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Changes to our External Dispute Resolution Scheme.

With the implementation of the new stop shop to deal with financial system compliants,

Macquarie Credit Union as of 1st Novemer 2018 will be a member of the Australian Financial Compliants Authority (AFCA).

This means any external disputes once referred to the Financial Ombudsman Service (FOS) will be referred to the Australian Financial Complaints Authority from 1st November

 

Online:  www.afca.org.au

Email:   info@afca.org.au

Phone: 1800 931 678

Mail:     Australian Financial Complaints Authority

             GPO BOX 3

             Melbourne VIC 3001

 

For further details refer https://www.macquariecu.com.au/contact-us-dispute-resolution.html

Or contact our branch for a copy of our Dispute Resolution Guide.